Privacy Policy

JJM Networks Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect personal data when you use our website at www.jjmnetworks.co.uk and our services.

JJM Networks Limited is registered in England and Wales (Company No. 07876424). Our registered address is Pacific House Business Centre, Fletcher Way, Carlisle, Cumbria, CA3 0LJ.

We may collect the following personal data:

• Contact information: your name, email address, phone number and company name when you submit a form on our website or contact us directly.
• Enquiry details: any message or information you provide when requesting a quote or making an enquiry.
• Technical data: your IP address, browser type, operating system and browsing actions collected automatically when you visit our website.
• Cookie data: information collected through cookies and similar technologies (see section 5).

We use personal data to:

• Respond to your enquiries and provide you with the information or services you have requested.
• Process and manage service agreements and billing.
• Send you relevant communications about our services where you have given consent or where we have a legitimate interest.
• Improve our website and services based on usage patterns.
• Comply with legal obligations.

Our lawful bases for processing are: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating and improving our business.

We use the following third-party services that may process your data:

• Web3Forms: our contact form submissions are processed through Web3Forms, which acts as a data processor on our behalf. Your form data is transmitted securely and used solely to deliver your enquiry to us.
• Google Maps: our website embeds Google Maps to show our office location. Google's privacy policy applies to data collected through this embed.

Web3Forms is operated outside the UK. When you submit a form, your personal data may be transferred outside the UK and the European Economic Area. We rely on appropriate safeguards (such as the UK International Data Transfer Agreement or Standard Contractual Clauses with additional safeguards) to protect your data during such transfers. You can request more information about these safeguards by contacting us.

We do not sell, rent or share your personal data with third parties for their marketing purposes.

We use cookies and similar technologies on our website. Cookies are small text files stored on your device that help websites remember information about your visit. We group ours into three categories:

• Essential cookies: required for the site to function, for example keeping form submissions working and remembering your cookie preferences. These are always active and cannot be switched off.
• Analytics cookies: help us understand how visitors use our website so we can improve it. These only run if you consent.
• Marketing cookies: used to measure the effectiveness of our campaigns. These only run if you consent.

When you first visit our site, you'll see a cookie preferences banner. You can accept all cookies, accept essential cookies only, or customise your preferences by category. If you reject non-essential cookies, the site will continue to work normally, you just won't be contributing to our analytics or marketing data.

You can change your mind at any time by clicking Cookie Settings in the footer of any page on our site.

Third-party embeds (such as Google Maps on our contact page) may set their own cookies according to their respective privacy policies. These are only loaded when required for the relevant feature to function.

You can also control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months after the last interaction unless you request earlier deletion.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you.
• Rectify any inaccurate or incomplete personal data.
• Erase your personal data where there is no compelling reason for continued processing.
• Restrict the processing of your personal data in certain circumstances.
• Object to processing based on legitimate interests or direct marketing.
• Data portability - receive your personal data in a structured, commonly used format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has not been handled correctly.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your data.