Question 1

What happens after I get in touch?

Accepted Answer

One of our team will call you back within a working day. We'll have a relaxed chat about what you need, and if we can help, we'll put together a clear proposal with transparent pricing. No pressure, no obligation.

Question 2

Do you charge for an initial consultation?

Accepted Answer

No. Your first conversation with us is completely free. We'll take the time to understand your setup and give you honest advice, even if that means telling you that you don't need us.

Question 3

How quickly can you respond if we have an issue?

Accepted Answer

For existing clients on our IT support plans, we respond to critical issues within the hour. For general enquiries and new business, we aim to get back to you within one working day.

Question 4

Do you only cover Carlisle?

Accepted Answer

No. We're based in Carlisle but we provide on-site support across north west Cumbria and south west Scotland, covering towns like Penrith, Workington, Whitehaven, Cockermouth, Wigton, Brampton, and into Dumfries and Galloway. Several of our services, including cyber security, cloud solutions, business broadband, and business mobile deals, are also available to businesses nationwide.

Question 5

We already have an IT provider. Can you still help?

Accepted Answer

Absolutely. We're happy to have a no-strings conversation about what you're getting and whether there are gaps. If you're happy with your current provider, we'll tell you. We'd rather be honest than waste your time.

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Before you get in touch